Altro Salon – Privacy Policy 

1. Introduction

Altro Salon (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and share your information when you use our website or services.

2. Data Controller

Altro Salon, Malta
📧 Email: info@altrosalon.com

3. Information We Collect

We may collect and process the following personal data:

a) Information you provide

• Name and surname

• Email address

• Phone number

• Billing and delivery address

• Payment information

• Account login details

b) Automatically collected data

• IP address

• Device type and browser

• Pages visited and interaction data

c) Communication data

• Emails, messages, or inquiries

• Call recordings (for training, quality, and security purposes)

d) CCTV

Where applicable, CCTV may be used on our premises for safety and security purposes.

4. How We Use Your Data

We use your data to:

• Process and deliver orders

• Arrange deliveries (including sharing contact details with couriers)

• Provide services and bookings

• Communicate with you regarding orders, deliveries, or support

• Manage your account

• Improve our website and services

• Prevent fraud and ensure security

5. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Courier and delivery companies (name, address, phone number for delivery purposes)

• Payment providers (to process transactions securely)

• Website hosting and IT providers

• Security and fraud prevention services

We only share the minimum data necessary to perform the service.

6. Marketing Communications

We may send you marketing communications, including promotions, offers, and updates via:

• Email

• SMS

• Messaging platforms such as WhatsApp

Where required by law, we will obtain your consent before sending marketing communications.

In certain cases, we may contact existing customers about similar products or services, where permitted by law.

You have the right to opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Replying with a request to stop

• Contacting us directly

Upon receiving your request, we will stop sending marketing communications within a reasonable time.

7. Service Communications

We may contact you without marketing consent when necessary, including:

• Order confirmations

• Delivery updates

• Appointment reminders

• Customer service responses

These communications are required to fulfil our contractual obligations.

8. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the privacy practices of these external services.

9. Cookies

We use cookies to:

• Ensure website functionality

• Store user preferences

• Analyse website performance

By using our website, you consent to the use of cookies.

You can manage or disable cookies through your browser settings.

10. Data Retention

We retain your data only as long as necessary:

• Account data → until deleted

• Transaction data → as required by law

• Customer service records → until resolved + short period

• CCTV recordings → up to 30 days (unless required longer)

11. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent at any time

• Object to processing

(Some rights may be limited by legal obligations)

12. International Data Transfers

Some service providers may process data outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards in accordance with GDPR.

13. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

14. Changes to This Policy

We may update this Privacy Policy at any time.

Any changes will be published on this page.

15. Contact Us

For any privacy or data-related requests: