Altro Salon – Terms & Conditions 

1. Introduction

By accessing this website, placing an order, or booking any service, you agree to these Terms & Conditions of Altro Salon (“we”, “us”, “our”).

If you do not agree, please discontinue use of this website.

2. Use of Products (IMPORTANT)

All products sold by Altro Salon must be used strictly in accordance with their instructions and intended purpose.

By purchasing from us, you acknowledge that:

• You understand how to use the product correctly, or

• You will seek professional advice before use

Altro Salon shall not be held responsible for:

• Incorrect use or misuse of products

• Failure to follow instructions

• Improper application

• Any damage, injury, or allergic reaction resulting from misuse

Customers are fully responsible for the safe and correct use of all products purchased.

3. Allergies & Suitability

Customers must:

• Check product ingredients carefully

• Perform patch tests where applicable

• Ensure suitability before use

Altro Salon is not liable for allergic reactions, sensitivities, or individual results.

4. Orders & Contract Formation

Placing an order constitutes a request and does not represent acceptance.

A contract is formed only when:

• Goods are dispatched, or

• A service or appointment is confirmed

We reserve the right to:

• Refuse or cancel any order

• Cancel orders due to errors, availability, or other reasons

If payment has been made, a full refund will be issued.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order:

• We may cancel the order

• A full refund will be issued

We are not liable for any inconvenience or loss caused.

6. Prices & Taxes

Prices may change without notice.

If pricing errors occur:

• We reserve the right to cancel or correct the order

VAT is applied at the applicable Maltese rate.

Customers outside Malta are responsible for:

• Import duties

• Customs charges

• Taxes

We are not responsible for goods seized by customs.

7. Payment

Accepted payment methods:

• Bank transfer

• PayPal

• Visa / Mastercard

Payment must be completed at checkout unless otherwise agreed.

Custom or special orders may require a deposit.

8. Delivery & Shipping

8.1 Delivery Conditions

Deliveries are made to the address provided by the customer.

Customers are responsible for ensuring all delivery details are correct.

If incorrect details are provided, we are not responsible for failed delivery.

8.2 Delivery Times

Delivery times are estimates only.

We are not responsible for delays caused by:

• Courier services

• Customs

• Force majeure events

8.3 Failed Delivery

If delivery fails due to absence or incorrect details:

• The order remains the customer’s responsibility

• Additional delivery charges may apply

8.4 Risk Transfer

Once goods are delivered, responsibility and risk pass to the customer.

9. Returns & Refunds

9.1 Non-Returnable Products

Due to hygiene and safety reasons:

• Cosmetic and skincare products are non-returnable

• Opened or used items cannot be returned

9.2 Unwanted Goods

Returns may be accepted only if:

• Requested within 7 days

• Unused and in original packaging

Return shipping costs are the responsibility of the customer.

9.3 Damaged or Missing Goods

Must be reported within 48 hours of delivery.

Claims outside this timeframe will not be accepted.

9.4 Faulty Goods

Faulty items may be tested (up to 21 days).

If confirmed faulty:

• We will repair, replace, or refund

Refunds may be subject to delivery or handling deductions.

10. Product Descriptions

We aim to ensure accuracy but do not guarantee that all descriptions are error-free or complete.

11. Ownership & Risk

Ownership remains with Altro Salon until full payment is received.

We reserve the right to recover goods if payment is not completed.

12. Warranty

Products are subject to manufacturer warranties.

Warranty does not cover:

• Misuse

• Wear and tear

• Unauthorized repairs

• Incorrect installation

13. Liability & Limitations

Altro Salon shall not be liable for:

• Misuse of products

• Incorrect application

• Indirect or consequential losses (loss of business, income, goodwill)

• Normal wear and tear

Total liability is limited to the value of the goods or services.

Nothing excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

14. Website Use

Users must not:

• Misuse the website

• Attempt unauthorized access

• Introduce harmful content

15. Intellectual Property

All content on this website (images, logos, text) is the property of Altro Salon and may not be copied or used without permission.

16. Account Responsibility

You are responsible for:

• Maintaining your account security

• All activity under your account

We may suspend or terminate accounts in cases of fraud, abuse, or non-payment.

17. Technical Errors

We are not responsible for errors caused by:

• System failures

• Incorrect pricing

• Website issues

We reserve the right to cancel affected orders and issue refunds.

18. Force Majeure

We are not liable for delays or failure caused by events beyond our control, including:

• Natural disasters

• Strikes

• Transport issues

• Pandemics

19. Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website constitutes acceptance of changes.

20. Governing Law

These Terms are governed by the laws of Malta.

All disputes are subject to the exclusive jurisdiction of the Maltese courts.